Statement of Support

Last Revised: 30/09/2020

Overview

As Blank Page adds new features and services for You, and as You add new third-party applications and software, it is important that we inform You what support services Blank Page provides and what it does not. This Statement of Support is not intended as, and does not constitute, a binding agreement by either You or Blank Page and is merely intended to specify some of the proposed guidelines of Blank Page’s support levels on products we sell. This Statement of Support is subject to change at any time at the sole discretion of Blank Page without notice to You. Some of the products and services listed below may not be available in all markets.

 

1. Description of Support Services

Overall Guidance.

Supported:

Purchasing or renewing Blank Page products

Setting up Blank Page products

Showing you the steps to use our products

Diagnosing connection or access errors

Ensuring our systems and architecture are up and running

 

Not Supported:

Configuring and customizing your application settings

Troubleshooting network connections

Creating websites and content (naming, drafting, building, publishing)

Getting people to your website

Learning how the Internet works (code, servers, and connections)

Training about your computer, mobile device, or tablet

 

2.1. Domain Names.

Supported:

Registering or renewing domain names

Setting up domain names (websites, hosting, and email)

Using our Domain Manager

Managing domain names

Explaining how to update domain name contact information

Showing you where to create and edit DNS zone files

Modifying zone files to work with Blank Page products

Not Supported:

Modifying zone files to work with non-Blank Page products

Configuring advance zone files

Troubleshooting third-party DNS zone file records

 

2.2. Blank Page Email.

Supported:

Purchasing or renewing email accounts

Explaining email account features and benefits

Showing you how to create email accounts

Making your domain name work with your email

Sending and receiving email on the web

Confirming email settings on your computer (Outlook)

Confirming email settings on your mobile device

Forwarding email messages

Setting up an auto-response

Creating a catch-all account

Managing and removing email accounts

Ensuring you can send and receive email

Creating email distribution lists

Creating an email signature

Adding and removing email contacts

 

Not Supported:

Troubleshooting third-party email clients

Troubleshooting network connections

Changing email account passwords

Composing email messages

Creating email filters and folders

Importing and exporting .pst/.olm files

 

2.3. Microsoft® 365.

 

The Microsoft 365 Statement of Support applies only to products purchased via Blank Page

 

Supported:

Purchasing or renewing Microsoft® 365 accounts

Explaining Microsoft® 365 features and benefits

Setting up user accounts (mailboxes)

Explaining how to reset your email password or generate a new temporary password

Configuring Blank Page managed DNS within your account to use Microsoft 365 or providing you the DNS settings needed for DNS hosted elsewhere.

Explaining how to enter client settings for supported desktop and mobile email clients (Official list here)

Troubleshooting the ability to send and receive email in supported email clients and Outlook online

Troubleshooting third-party email clients’ email connectivity

Explaining how to download and activate Microsoft 365 and included Business Apps on most recent versions of Windows OS, Mac OS, and compatible mobile devices.

Explaining how to install and synchronize included OneDrive software with supported desktop and mobile devices.

Troubleshooting Microsoft 365 system failures, errors, and degradation. If required, Blank Page will escalate to Microsoft.

Helping you with the getting started basics:

Signing into Outlook on the web

Sending an email through Outlook on the web

Walking you through uploading your first file to OneDrive on the web

Showing you how to access, and providing resources on using, included Microsoft apps

Explaining included Microsoft 365 security features

Migrating from eligible email services using the Blank Page migration service

Navigating and using all included features within the Blank Page Email & Office dashboard

Explaining how to access M365 Admin Panels accessible from the Blank Page Email & Office dashboard

Removing Microsoft 365 association with Blank Page to allow for use at another Cloud Service Provider

Providing resources, where possible, for basics tasks not outlined within this Statement of Support

 

Not Supported:

Training you on how to use Office apps or included Business Apps (writing Excel formulas, creating PowerPoint presentations, setting your Bookings schedule, etc) beyond the getting started basic listed above

Migrating to or away from Microsoft 365 using something other than the Blank Page email migration service (manual backups, third party migration services, etc)

Administering Exchange and SharePoint beyond what is listed in our Supported section

Troubleshooting non-connectivity issues with third-party email clients

Troubleshooting network connections (internet/network connectivity, internet speed, etc)

Troubleshooting custom Exchange settings or third-party add-ons

 

2.3.1 Email Add-ons

Supported:

Purchasing or renewing Email Add-Ons

Setting up Email Add-ons on your Microsoft 365 account

Explaining Email Add-On features and benefits

Navigating to, and accessing the portal for any purchased Email Add-Ons

Removing Email Add-Ons from your Blank Page account

Ensure default settings are set in Microsoft 365 as needed for proper add-on function.

 

Not Supported:

Customize default add-on settings in Microsoft 365 to function with custom Microsoft 365 settings

 

2.3.2 Advanced Email Security

Supported:

Explain where to customize settings within AES

Provide resources on how to review message logs

Provide resources on how to view quarantined emails

Update DNS for domains in same account as Email Add-ons

Provide DNS settings for 3rd party connections

Replace default Filters if manually removed

Provide resources on how to create custom filters

 

Not Supported:

Modify Settings beyond providing guidance

Reporting message(s) as false positive/negative in add-on portal

 

2.3.3 Archiving

Supported:

Explain how to search your Email Archive

Explain how to export from your Email Archive

Provide resources on retention policies

Troubleshoot email journaling to ensure functionality

Offer ingestion for preexisting mail

 

Not Supported:

Review the results of a completed Search

Specifying search terms

Submit archive search beyond providing guidance

Journaling multiple organizations, journaling organizations not with Blank Page

Modifying archive permissions

 

2.3.4 Backup

Supported:

Explain how to restore backed up content

Provide resources on searching for backed up content

 

Not Supported:

Search backup beyond providing guidance

Submit a content restore

Back up shared mailbox content

Backup Sharepoint/Onedrive content

Backup mailboxes not paying for add-on

 

2.4. Websites + Marketing.

Supported:

Purchasing or renewing Websites + Marketing

Explaining Websites + Marketing features and benefits

Setting up your Websites + Marketing Account

Making your domain name work with Websites + Marketing

Explaining how to use Websites + Marketing

Explaining how to add/delete web pages

Explaining how to add/delete content (words and pictures)

Explaining how to apply Websites + Marketing add-ons

Explaining how to connection social media to Websites + Marketing

Explaining how to publish your Websites + Marketing website

 

Not Supported:

Creating and deleting web pages

Adding content to your website (copy, images, video)

Customizing images (quality, color, size, aspect ratio)

Customizing Websites + Marketing templates

Adding custom code (HTML, JavaScript, CSS) to your website

Getting ranked on search engines

Uploading files to your website

Troubleshooting network connections

Adding third-party applications to Websites + Marketing

 

2.5. Online Store

Supported:

Purchasing or renewing Online Store

Explaining Online Store features and benefits

Setting up your Online Store Account

Making your domain name work with Online Store

Explaining how to use Online Store

Explaining how to add/delete web pages

Explaining how to add/delete content (words and pictures)

Explaining how to add products to your store

Explaining where your shipping and payment options are

Explaining how to publish your Online Store

 

Not Supported:

Creating and deleting web pages

Adding content to your Online Store (copy, images, video)

Customizing images (quality, color, size, aspect ratio)

Customizing Online Store templates

Adding custom code (HTML, JavaScript, CSS) to your website

Configuring your shipping and payment options

Uploading files to your Online Store

 

2.6. Web Hosting/Business Hosting.

Supported:

Purchasing or renewing Shared Hosting

Explaining our Shared Hosting features and benefits

Provisioning your Shared Hosting Account

Providing DNS settings to connect your domain with your Blank Page Shared Hosting

Ensuring that email, web serving, FTP, and the control panel are functioning, accessible and operating as intended1

Navigating our hosting control panels

Providing connection settings for your FTP client

Explaining how to upload files to your website

Installing third-party apps through your supported control panel

Backing up a database or website using tools in the supported control panel, Installatron or Plesk Application Vault, or a Blank Page backup solution

Providing options and resources for migrating your website to Blank Page Shared Hosting

Providing resources and options for installing a Blank Page Issued SSL certificate on Blank Page Shared Hosting

Creating email accounts

Providing basic settings for your email client

 

Not Supported:

Any client, script, application, or content installed by Customer

Control panel (Parallels Plesk, or cPanel/WHM) plugins & add-ons

Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog

Installing and ensuring third-party SSL certificates work with Blank Page Shared Hosting

Education or training on the operation of Internet technology2

Configuring your website’s SEO settings

Creating custom DNS zone files

Troubleshooting any third-party services

Helping with any root-level server customizations

Configuring your email client

Configuring your FTP client

Troubleshooting third-party domain registrations

Troubleshooting private name servers

Checking for cross-browser compatibility

 

Troubleshooting hacks due to customer-controlled vectors

  1. Identifying root cause of website performance issues – We will ensure that email, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.

Data Backup The customer is responsible for executing and maintaining current data backups. We maintain our own data backups for any given server only in the event of disaster. We typically have up to 30 days data retention available except on our cPanel hosting, which has one snapshot available within the past four days; however, we do not guarantee the availability or restoration of any lost data. Restoration of data can be requested from our Expert ServicesA.

A.Expert Services are fee-based services available only from our US-based support teams and are not included with Blank Page’s free support. To purchase these services, call 00972-534640471. You can find more information about Expert Services in our Expert Services Menu.

  1. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy.

 

2.7. Reseller Hosting.

Supported:

Purchasing or renewing Reseller Hosting

Explaining our Reseller Hosting features and benefits

Provisioning your Reseller Hosting and WHMCS Accounts

Making your domain work with Reseller Hosting

Using our Hosting Control panels

Providing basic settings for your FTP client

Explaining how to upload files to your website

Backing up a database or website

Providing the steps to migrate your hosting

Installing integrated SSL on primary domain only

Creating email accounts

Providing basic settings for your email client

Make best effort to identify website performance issues and identify platform related performance issues 1

 

Not Supported:

WHM/WHMCS control panel and any other plugins & add-ons

Any client, script, application, or content installed by Customer

Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog

Installing third-party SSL certificates

Installing a Blank Page SSL certificate on Blank Page for add-on domains 2

Configuring your website’s SEO settings

Helping with any root-level server customizations

Training about using the Internet 3

Creating custom DNS zone files

Troubleshooting any third-party services

Helping with any root-level server customizations

Configuring your email client

Configuring your FTP client

Troubleshooting third-party domain registrations

Troubleshooting hacks due to customer-controlled vectors

Checking for cross-browser compatibility

 

  1. Identifying root cause of website performance issues – We will ensure that email, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning scripts or applications.
  2. There’s an Expert Service for that.
  3. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts, such as DNS, email, web, web browsers, FTP, and general computer literacy.

 

2.8. WordPress.

2.8.1. WordPress (Application)

Supported

Logging in to WordPress admin

Providing resources on using WordPress

Providing resources on the error White Screen of Death/” The site is experiencing technical difficulties”1

Blank Page Authored Plugins and Themes2

Providing resources to add media

Providing resources to create/manage a page or post3

Providing resources to install, activate, deactivate, or remove a plugin or theme

Providing resources on available options are for installing WordPress on Blank Page hosting

Explaining the benefits of Blank Page auto-installed or recommended 3rd party plugins4

Providing resources on how to prevent comment spam

Provide resources on how to use the block editor

Updating Permalinks

Provide resources on how to use Yoast SEO

Helping with core navigation of WordPress, such as the Admin Dashboard 3

Explain how to update themes, plugins, and core version of WordPress

Provide resources on troubleshooting database connection strings

 

  1. This error is typically caused by a configuration error with WordPress. Our support will provide a best-effort attempt to assist with regaining access to the WordPress admin panel. This can include disabling plugins/themes, options for restoring a site or disabling problematic configuration files.
  2. Support for Blank Page developed open-source WordPress plugins and themes. This can include explaining general usage, features, and benefits. Questions for issues, bugs, or feature requests can be asked on the WordPress.org forums for the specific plugin or theme – Plugins Themes
  3. Support is limited to explaining how to perform these actions with the default WordPress editor. We cannot add, edit, or delete content for you or provide assistance with performing these actions using plugins or themes (IE: Divi, Elementor, Visual Composer, etc.) that change the WordPress editing experience.

4.We provide limited support for Blank Page partnered 3rd party plugins. We work closely with these plugin developers to ensure their functionality with your hosting and to identify and resolve issues as they are discovered. Feature requests, usability, bugs, security, and compatibility with WordPress Core or other plugins are outside our support capabilities.

 

Not Supported

Site design and customization

Web development and custom plugins

Troubleshooting custom code

Configuring your website’s SEO settings

Configuring and setup of 3rd party plugins

Configuring and setup of 3rd party themes

User management

WordPress Core1

Plugins & Themes Troubleshooting2

Database management

Any client, script, application, or content installed by Customer

Configuring your website’s SEO settings

Troubleshooting any third-party services

Checking for cross-browser compatibility

 

  1. WordPress is an open-source project developed by volunteers across the globe. Issues or bugs within WordPress Core are outside our support capabilities and can be reported to the Core team directly: (https://make.wordpress.org/core/handbook/testing/reporting-bugs/)
  2. Typically, paid plugins and themes provide support through the site they were purchased on. Free plugin and themes support can be found on the WordPress.org support forums: (https://wordpress.org/support/)

 

2.8.2. Managed WordPress Hosting

Supported

Purchasing or renewing Managed WordPress

Explaining our Managed WordPress features and benefits

Provisioning your Managed WordPress account

Setting up your domain with Managed WordPress

Identifying platform-related performance issues1

Using our hosting control panels

Providing basic settings for your FTP client

Explaining how to upload files to your Managed WordPress

Security Monitoring2

Installing a Blank Page SSL Certificate on Managed WordPress

Explaining Managed WordPress Caching and how to it can be cleared

File and Database backups daily3

Helping with core navigation of WordPress, such as the Admin Dashboard4

Installing the newest, vetted, version of WordPress on our platform

Monitoring of Managed WordPress hardware and network

Automatically updating to the newest, most secure, version of WordPress

Fix database connection string errors

 

Not Supported

Manually migrating your site to Managed WordPress

Customizing your WordPress theme

Helping with your website layout or design

Troubleshooting third-party networks or applications

Any client, script, application, or content installed by Customer

Installing third-party SSL certificates

Configuring your website’s SEO settings

Creating custom DNS zone files

Troubleshooting any third-party services

Configuring your email client

Configuring your FTP client

Troubleshooting third-party domain

Troubleshooting private name servers

Checking for cross-browser compatibility

Reviewing plugin/theme issues on our platform in depth

* Special Note on Plugins: To ensure superior performance and security within the Managed WordPress environment we carefully review plugins. To do this, we run a nightly scan of our Managed WordPress hosting environment. Plugins that are not allowed will be removed and an email sent to the owner of the affected account.

* While we do not support custom code, with Managed WordPress we will perform a more in-depth review to determine why a plugin or theme may not function properly on our system. We cannot guarantee we can make them work, but we will do our best.

  1. Identifying root cause of website performance issues – We will ensure that sending email through the web server, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all modified scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning customized scripts or applications.
  2. Security Monitoring and Compromise Review – Our security team is on the job 24/7, monitoring your site for suspicious activity and protecting it against brute force and DDoS attacks.
  3. Data Backup – Your Managed WordPress hosting includes data backups which we typically have up 30 – 90 days of data retention available, however, we do not guarantee the availability or restoration of any lost data. A restoration can be requested through your Hosting Dashboard at any time. We also recommend the customer capture and maintain a secondary backup source through another service or locally.
  4. Help with your site migration to Managed WordPress – We have an automated migration process that has a high success rate. If for some reason, your migration were to fail we will review common reasons for the failure and assist with requesting a new migration.
  5. Expert Services are fee-based best effort services available only from our US-based support teams and are not included with Blank Page’s free support. To purchase these services, call 00972-534640471. You can find more information about Expert Services in our Expert Services Menu.

 

2.8.3. eCommerce Managed WordPress (WooCommerce)

Supported

Purchasing or renewing Managed WordPress WooCommerce

Explaining the features and benefits of Managed WordPress WooCommerce account

Making your domain name work with Managed WordPress WooCommerce plans

Provisioning your Managed WordPress WooCommerce account

Providing resources on WooCommerce and included extensions setup and update process

Using our hosting control panels

Providing basic settings for your FTP client

Identifying hosting related performance issues 1

Providing resources to add and remove products

Providing resources for Blank Page offered extensions

Providing resources on the location of your shipping and payment options

Providing resources to add and edit images to product galleries

Providing resources on adding shop/product pages

Providing resources for taxes and payment methods available in WooCommerce

Explaining Managed WordPress Caching and how it can be cleared

Providing resources to import and export products

Providing resources on translations in WooCommerce

Installing a Blank Page SSL Certificate on Managed WordPress

Security Monitoring ²

File and Database backups daily ³

Helping with core navigation of WordPress, such as the Admin Dashboard ⁴

Installing the newest, vetted, version of WordPress on our platform

Monitoring of Managed WordPress hardware and network

Automatically updating WordPress to the newest, most secure, version

  1. Identifying root cause of website performance issues – We will ensure that sending email through the web server, web serving, FTP, and your control panel are all functioning and accessible. The customer is fully responsible for the installation and correct operation of any and all modified scripts and applications. We do not troubleshoot or provide any support relating to malfunctioning customized scripts or applications.
  2. Security Monitoring and Compromise Review – Our security team is on the job 24/7, monitoring your site for suspicious activity and protecting it against brute force and DDoS attacks.
  3. Data Backup – Your Managed WordPress hosting includes data backups which we typically have up 30 – 90 days of data retention available, however, we do not guarantee the availability or restoration of any lost data. A restoration can be requested through your Hosting Dashboard at any time. We also recommend the customer capture and maintain a secondary backup source through another service or locally.
  4. Help with your site migration to Managed WordPress – We have an automated migration process that has a high success rate. If for some reason, your migration were to fail we will review common reasons for the failure and assist with requesting a new migration.

 

Not Supported

Customizing images (quality, color, size, aspect ratio)

Customizing templates

Adding custom code (PHP, HTML, JavaScript, CSS)

Third-party extension or themes

Expired extensions or themes

Adding products or product configuration

Configuring shipping options

Setting up taxes and payment options

Setup and configuration of included WooCommerce themes and extensions

Manually migrating your site to Managed WordPress

Customizing your WordPress theme

Helping with your website layout or design

Troubleshooting third-party networks or applications

Any client, script, application, or content installed by Customer

Installing third-party SSL certificates

Configuring your website’s SEO settings

Creating custom DNS zone files

Troubleshooting any third-party services

Configuring your email client

Configuring your FTP client

Troubleshooting third-party domain(s)

Troubleshooting private name servers

Checking for cross-browser compatibility

Reviewing plugin/theme issues on our platform in depth

 

2.9. Virtual & Dedicated Servers.

(There are differences in naming conventions for our legacy servers and next generation servers. Next generation only contains Self-Managed and Fully Managed while the legacy contains self-managed, managed, and fully managed.

 

VPS4 and Dedicated 4

Supported:

Self-Managed:

Purchasing or renewing servers

Explaining our server features and benefits

Resetting the root password

Provisioning your server

Fully managed hardware

Accessing your server via root/administrative access

Providing you the steps to migrate your hosting

Self-Managed with cPanel or Plesk control panel:

Providing resources for Installing your Blank Page SSL certificate on qualified Blank Page products1

Backing up content and data on server2

Helping with core navigation of cPanel & WHM or Plesk hosting control panels

Explaining how to create custom DNS zone files

Provide settings and resources for configuring your email client

Provide basic steps to connect to FTP via FileZilla

As a part a server purchase Blank Page Guides may assist with the following:

Provisioning your new server (naming your server, choosing your data center, and setting up credentials)

Providing the correct settings and help with connecting to your server via SSH or RDC or Control Panel±

Creating your first cPanel or Plesk subscription±

Providing the default DNS settings to connect your domain to your VPS or Dedicated Server

Provide the settings to connect to your cPanel or Plesk via FTP±

Provide resources for managing PHP on your VPS or Dedicated server±

Provide steps to reset your admin password via Blank Page hosting interface

Providing resources for managing services on your server±

Providing resources for setting up custom nameservers and DNS±

How to create and restore from snapshots ¤

While this list is not exhaustive it is the limit of what Blank Page commits to supporting for your self-managed server with or without control panel.

Fully-Managed8,9:

Purchasing or renewing servers

Explaining our server features and benefits

Resetting the root password

Provisioning your server in minutes

Troubleshooting network performance and uptime

Fully managed hardware

Accessing your server via root/administrative access

Providing you the steps to migrate your hosting

Installing your Blank Page SSL certificate on qualified Blank Page products1

Updating and patching core operating system

Backing up content and data on server2

Setting up your server

Providing dedicated sales and support line 24x7x365

All services listed in expert services6

Up to 5 website migrations during initial setup of the server

Expert Services6,8

Providing dedicated sales and support line 24x7x365

DNS Setup

Domain Setup

Advanced Performance Analysis

Intrusion Prevention

Custom Firewall Rules (Windows Firewall or iptables only)4

Application or Software Installs

Database Management

PHP Version Upgrade

PHP Module Installation

Connection String Repair

Database Backup Script

Disk Space Audit

.htaccess file changes

Permissions and Ownership Audit

PHP Configuration Changes

Server Hardening

web.config file changes

SQL Server Express Installation

Disable WHM 2-Factor Authentication

MySQL Configuration Changes

Search and Replace

Email Spam Review

Content Recovery

Hosting Restore

Not Supported:

Troubleshooting any client, script, application, or content installed by customer

Control panel (Parallels Plesk or cPanel/WHM) plugins & add-ons

Applications in the Parallels Plesk Application Vault and/or cPanel Application Catalog

Training about the Internet5

Configuring your website’s SEO settings

Configuring your email client

Configuring your FTP client

Checking for cross browser compatibility

Fixing hacks due to customer-controlled vectors

± Only applicable for servers provisioned with cPanel or Plesk control panels

¤ Applies to Generation 4 VPS servers only

  1. SSL installation is available as a paid service when a cPanel or Plesk control panel is provisioned with your server. This does not include command line, Tomcat, or IIS SSL installations. For alternative installation scenarios, Blank Page may have other paid solutions.
  2. Self-managed servers provisioned with a cPanel or Plesk control panel include the ability to run backups but must be manually run. Exception: Generation 4 Dedicated Servers: The responsibility for maintaining backups for both snapshot and disaster recovery is the sole responsibility of the customer7
  3. Additional fees may apply
  4. Iptables rules such as opening port 3306 for direct MySQL access or blocking an IP from accessing the server.
  5. We do not provide training or education on the operation of any aspect of Internet technology. It is expected that you will have a basic understanding of Internet concepts such as DNS, email, web, web browsers, FTP, and general computer literacy.
  6. Expert Services are an excellent resource to allow you to pay for common server administrative tasks that can be time consuming or require a special area of expertise while maintaining overall control of your server. Tasks are a one-time fee per service request instead of a monthly fee as with the Fully Managed plans. Expert Services are currently only available for servers provisioned with a cPanel or Plesk control panel. To purchase these services, call 00972-534640471. You can find more information about Expert Services in our Expert Services Menu.
  7. Data Backup: The customer is responsible for executing and maintaining current data backups. We maintain our own data backups for any given server only in the event of disaster. We typically have up to 7 days data retention available; however, we do not guarantee the availability or restoration of any lost data. Restoration of data can be requested from our Expert Services6.
  8. Fully Managed Support and Expert Services are available in the English-language only.
  9. Fully Managed Support will not proactively search for malware nor can the team provide any malware scanning or removal services without the Website Security package being purchased for the domain/website in question. If the team is provided a location for the malware, FMS can remove it.

 

2.10. Blank Page Pro Program.

Supported:

Purchasing or renewing Blank Page products in your or your client’s account

Setting up Blank Page products in your or your client’s account

Enrollment into the Pro Program

Explaining your Pro Dashboard features and benefits

Explaining how to set your brand

Explaining how to publish/disable your profile publicly

Explaining how to add clients

Explaining how to archive/unarchive clients

Requesting/setting/revoking Account Access permissions

Assisting with Account Access delegation that allows for the Pro to manage the client’s account/products

Explaining how to add notes to a client’s card

Building/sending a cart for a Pro client

Explaining the Activity Feed

Explaining how to add/remove a site-to-Site Monitoring

Explaining what the Site Monitoring alerts mean

Explaining how to configure notifications for Site Monitoring

Showing you the steps to use our products

Diagnosing connection or access errors

Making sure our systems and architecture are up and running

 

Not Supported:

Creating websites (naming, drafting, building, publishing)

Adding content to your or your client’s websites

Adding database/email accounts/web applications

Adding third-party applications to your or your client’s Website Builder

Configuring and customizing your application settings

Drafting and publishing content

Naming your business

Creating your brand logo

Creating client leads

Troubleshooting network connections

 

2.11. SSL Certificates.

Supported:

Purchasing or renewing SSL Certificates

Explaining SSL certificates features and benefits

Installing your Blank Page SSL on Blank Page shared hosting for primary domains (not including command line or Tomcat SLL installations)

Providing Resources/Explaining installation of a Blank Page SSL Certificate on Blank Page shared hosting for add-on domains1

Validating your SSL certificate

Resending SSL validation emails

Resolving common name conflicts

Diagnosing SSL web browser errors

Explaining how to modify your zone file for secure sites

Not Supported:

Exporting SSL certificates to be used on multiple servers

Installing a Blank Page SSL certificate on third-party servers1

Installing a Blank Page SSL Certificate on Blank Page shared hosting for add-on domains1

Installing third-party SSL certificates

Generating a CSR on third-party servers1

Generating a CSR on virtual and dedicated servers1

Training about HTML, PHP, or JavaScript

1 There’s an Expert Service for that.

 

2.12. Get Found.

Supported:

Explaining Get Found features and benefits

Explaining how to set up your Get Found account

Explaining how to use Get Found

Explaining how publishing your business information works

Explaining how to add, edit, and delete your business content in the dashboard

Explaining how to publish your price lists/menu content on your website

Showing you where to find your presence on our partner sites

Not Supported:

Adding, editing, or deleting your content within Get Found

Providing suggestions for or optimizing Get Found content

Helping to expedite any listings

Helping to remove any listing from partner sites

Helping to with search engine rankings

2.13. Search Engine Visibility.

 

Supported:

Purchasing or renewing Search Engine Visibility

Explaining Search Engine Visibility features and benefits

Walking through and initial setting up of Search Engine Visibility

Explaining how your changes are published

Tracking your rankings with reports

Not Supported:

Adding, deleting, or editing your keywords, tags, phrases, or page content

Researching and optimizing keywords

Providing SEO advice to get your site ranked on the first page of Google

Sharing your content on social networks

 

2.14. Email Marketing.

Supported:

Purchasing or renewing Email Marketing

Explaining Email Marketing features and benefits

Setting up your Email Marketing account

Explaining how to use Email Marketing

Understanding Email Marketing statistics

Connecting your Email Marketing account to social media

Connecting your Email Marketing account to compatible Blank Page products

Building you a custom banner or theme for free*

 

Not Supported:

Editing and troubleshooting subscriber list files (CSV files)

Cleaning, filtering, or modifying subscriber lists

Building email templates on a customer’s behalf

Creating email content (copywriting, adding images, etc.)

Creating, editing, and troubleshooting custom HTML

Publishing signup form code to website

Creating custom statistic reports

* General Blank Page C3 representatives are not able to build custom banners, but our GEM representatives are happy to help. Please email our GEM representatives with your request after purchasing your GEM plan.

2.15. Blank Page Bookkeeping.

Supported:

Purchasing or renewing Bookkeeping

Explaining Bookkeeping features and benefits

Setting up your Bookkeeping account

Explaining how to use Bookkeeping

Showing you how to setup your bank account to import automatically

Setting up online payments with ACH, PayPal, or credit cards

Not Supported:

Customizing invoice template

Creating invoices and estimates

Creating tax worksheets including Schedule C, sales tax and more

Tracking mileage and time

Setting up import of sales data from PayPal, Amazon, eBay, and Etsy

 

2.17. Blank Page Auctions.

Supported:

 

Email support for domains sold or purchased at auction

Listing a domain for sale

Explaining the commission structure

Listing Premium Domains

Expired Auctions and fees

Closeout Domains

Offer/Counter offer

Auction Navigation

Explaining Blank Page Auction listing types

Auction Memberships

Backorder Questions

Bidder Verification

Assistance in delivering a domain

Home Page and Category Page Feature Listings

Receiving payments for Domains

Paying for Premium and Auction domains

Explaining Proxy Bids

Explaining how to edit a Listing

Transferring domains related to an Aftermarket sale

Explaining Payee requirements

Not Supported:

Marketing strategies for selling domain names beyond the usage of featured listing service

Transferring domains not purchased in the Aftermarket

3rd party domain listings, ie: Sedo, Flippa, etc.

Blank Page Account Verification

Domain renewals not related to auctions

Domain Contact Information Requests

 

2.18. WordPress Premium.

Supported:

Installing or Updating Theme

Diagnosing and Fixing Theme Issue

Adding a Child Theme

Theme Modification

Installing a Comment System

Installing or Update a Plugin

Diagnosing and Fixing Plugin Issues

Modifying Config Files

Performing Database Find & Replace

Performing Connection String Repair

Updating Permalinks

Importing/Exporting Databases

Optimizing MySQL

Checking Google Indexing

Evaluating Page Optimization

Adding a Favicon

Performing Setup Redirects

Optimizing Images

Mitigating Comment Spam

 

Not Supported:

Building content

Creating a New Site (Please see our Professional Web Services for this)

Adding custom code to themes and plugins

Designing work such as content building and appearance suggestions

Performing custom SEO Work (Adding Keywords, Descriptions to Pages, etc.)

Performing services on sites using versions released prior to 4.0, other than to update them to the latest version (Note: version updates may cause incompatibility issues with themes, plugins, etc.)

Adding custom functionality to a plugin

Adding individual products for WooCommerce

Boosting page ranks

Building site backlinks

Configuring DNS

Configuring SSL (Please see our SSL Install Service for this)

Configuring a new theme (We will Install the theme for you, but the setup/configuration will need to be done by the designer)

Consulting

Creating a Google Plus business listing

Creating a plugin

Creating images

Creating page templates in Lead Pages

Fixing WooCommerce extension bugs and conflicts

Increasing site traffic

Making your site mobile responsive

Multisite support

Paid marketing

Payment gateway configuration

Recommending a theme

Removing theme customization

Researching previous theme customization

Resolving WooCommerce conflict with theme

Setting up email accounts

Setting up a theme for specific pages

Sites hosted by WordPress.com or using Rainmaker Platform

Staging sites that require a separate subscription

Transferring a non-WP site to WordPress

Updating a highly customized theme

Updating customized WooCommerce

Virtual Assistant tasks (creating, updating, and posting content)

Upload files

Remove malware or phishing content (Please see our Website Security product for this)

Sites that advertise pornographic, X-rated, sexually explicit, r otherwise tasteless materials, images, products, or services (including, but not limited to massage, dating, escort or prostitution services).

Sites that use pornographic, X-rated, sexually explicit keywords or images in video names, descriptions, or listings

Sites which sell illegal items and items that encourage, promote, facilitate, or instruct others to engage in illegal activity

Sites that sell controlled substances and illegal drugs (including prescription drugs). This includes, but is not limited to, items used to manufacture controlled substances and/or drug paraphernalia

Sites that sell credit or debit cards (active or inactive)

Sites that sell domain names

Sites that sell stolen or unauthorized items, including counterfeit products such as copies of movies (VHS, DVD, etc.), software, and other trademarks

Sites which sell products that have been recalled by the Consumer Product Safety Commission (CPSC)

 

2.19. Website Security.

Supported:

Purchasing or renewing Website Security

Explaining Website Security features and benefits

Explaining how to navigate the Website Security dashboard

Demonstrating set up of Website Security accounts

Demonstrating clean up requests

Configuring and Troubleshooting WAF, Backup and Monitoring products

Malware Removal (with included plans)/product ticket

 

Not Supported:

Server Level infection

Troubleshooting website errors after malware removal

Troubleshooting server-side errors for monitoring

Troubleshooting email security issues

Hardware Firewall Support

Server-Side Errors (500 Errors, 404 Errors that are not caused by the firewall, etc.)

Adding Secure Seal

Site Health Issues that cannot be resolved by the firewall (Performance Optimization)

Penetration Testing

Setting up database Backup/Malware removal on entire hosting account

 

Need help? Call our award-winning support team at  00972-534640471, We would love taking your call or chatting with you



Currency